Help Desk

You've taken out an annual support contract!

What now?
Well, your average IT support company will tell you to call in and log a fault using traditional methods, we know from experience that this can be very time consuming to the customer as they do not want to be wasting time ringing up every time an incident occurs.

We have invested in putting in place "mission critical" communication methods that notify us instantly. We see it as a high priority to receive and respond to all faults raised. We put your needs first.

We at T.H. Computing understand the importance of response time to be a key factor in providing efficient I.T. support.

Our vast experience in the I.T. support field has helped us to gather information in order to make it easy for you when logging a fault and for you to keep updated with the progress of your fault.

We give you the facility of having your very own Helpdesk system in place (and by that we are not selling you anything or installing anything extra on your existing PC's as it is all web based).

We have made it simple for you to log a fault, just log-in to our help desk system and tell us about your problem. Once we have received your ticket (which is almost immediate) our Tech team will investigate the matter further within the agreed SLA and keep you updated every step of the way.

What is SLA? SLA is short for "Service Level Agreement".

Once you've raised the ticket, that's the only input we ask from you, the rest is down to our Tech Team to resolve and close the matter.

Live Support
You no longer need to ring us and chase up problems because the progress is updated in Real-time into our Help Desk System where you can simply login and view the progress. With this in mind, you can carry on with your day to day business knowing you're in safe hands.

This is what we call 'No Hassle IT'